Evaluating the Customer Relationships Plan of Tesco By Dr. Hasan.
Customer Relationships Plan of Tesco: By Dr. Hasan If Tesco shows signs of customer disregard, how will Tesco address it? If there are signs of customer disregard, a company like Tesco would likely take steps to address it by: Acknowledging the Issue : Publicly recognise the concerns raised by customers (Tesco, 2024) . Investigating : Conduct an internal investigation to understand the root cause of the issue (Tesco, 2024). Communicating : Keep customers informed about the steps to address the problem (Tesco, 2024). Taking Action : Implement changes to improve customer experience and prevent future occurrences (Cohen Ben-Arye et al., 2023). Engaging with Customers : Use feedback channels to understand customers' expectations (Cohen Ben-A rye et al., 2023). These steps are essential to maintain customer trust and demonstrate commitment to customer satisfaction. If Tesco has been focussing too much...