Customer Relations Plan for Tesco By Dr. Hasan.
Customer Relations Plan of Tesco: By Dr. Hasan If Tesco shows signs of customer disregard, how will Tesco address it? If there are signs of customer disregard, a company like Tesco would likely take steps to address it by: Acknowledging the Issue : Publicly recognise the concerns raised by customers (Tesco, 2024) . Investigating : Conduct an internal investigation to understand the root cause of the issue (Tesco, 2024). Communicating : Keep customers informed about the steps to address the problem (Tesco, 2024). Taking Action : Implement changes to improve customer experience and prevent future occurrences (Cohen Ben-Arye et al., 2023). Engaging with Customers : Use feedback channels to understand customers' expectations (Cohen Ben-A rye et al., 2023). These steps are essential to maintain customer trust and demonstrate commitment to customer satisfaction. If Tesco has been focussing too much on bells and whistles and not enough on core benefits, wha